Other clearing firms may not allocate staff and resources exclusively to their clients. At those firms, you may have to compete with the firm’s own brokers for time and attention. Our client support personnel are devoted exclusively to helping you meet your needs. Our entire team works solely for you, your financial advisors and your support staff.
We are committed to making your transfer as seamless as possible by developing a detailed transition plan customized for your firm and guiding you through the process. You will also receive comprehensive training for your new systems and tools.
Our goal is to gain a deep understanding of your business so we may become a steadfast advocate for you - an extension of your team. Your dedicated client service manager will work to not only address concerns but to help develop customized service solutions to help grow your business. This creates a superior service experience for you, after all, you are the reason we are in business.
Our personnel know what they are doing because they have been doing it for a long time. When you call us with a question, we will know the solution – or we will know where to get it for you.
Our marketing team helps support firms and advisors with your business development and marketing needs, and we provide timely and relevant communications to keep you informed of updates and enhancements available to you.
Our compliance and risk oversight team is designed to help firms stay informed of new and updated regulatory processes, and be a resource for firm compliance officers.